HorseSmart Equestrian Apparel & Equine Supplies, Ltd. Website Terms and Conditions of Use

By accessing or using the Horse Smart International. Ltd. Website ("Website"), or by purchasing or using products and/or services offered by Horse Smart Ltd. or its suppliers through this Website, you are indicating your acknowledgment and acceptance of these terms and conditions of use ("Terms"). These Terms are subject to change by Horse Smart Ltd. at any time in its sole discretion. Any changes will be effective upon the posting of the revisions on the Website. Your use of the Website will be subject to the most current version of the Terms posted on the Website at the time of such use. Your continued use of this Website after such changes are implemented constitutes your acknowledgment and acceptance of the changes. Please consult these Terms regularly. If you do not agree to these Terms or any changes to these Terms, please immediately discontinue your use of the Website.

Use of Website. Horse Smart Ltd. authorizes Website visitors ("You") to view and use "as is" the materials on this Website including text, pictures, graphics, audio or video clips, software and any other information ("Materials") only for your personal, non-commercial use, provided that (i) You do not remove any copyright and other proprietary notices contained in the original Materials from any copies of the Materials; and (ii) You abide by all applicable laws and comply with all requirements identified in these Terms, and such additional terms and conditions that may be provided to You during use. You agree to review and abide by these Terms and assume all risk associated with the use of the Materials. You may not modify the Materials in any way or reproduce or publicly display, perform, distribute or otherwise use them for any public or commercial purposes. Any use of the Materials on any other website, electronic device or networked computer environment for any purpose is prohibited.

Intellectual Property. The materials at this Website are proprietary and are exclusively owned by Horse Smart Int. Ltd. (or its licensor) and any unauthorized use, reproduction or distribution of any materials stored or available through this Website may violate copyright, trade-marks, patents or other intellectual property rights or applicable laws. Horse Smart Int. Ltd. and any logos appearing on the Website or in conjunction with the delivery of any services are trade-marks of Horse Smart Int. Ltd.. Any use of Horse Smart Int. Ltd. trade-marks without prior written authorization is strictly prohibited. The Materials on this Website are copyrighted and any unauthorized use of any Materials may violate copyright, trade-mark, and other laws. If Visitors breach any of these Terms, their authorization to use this Website automatically terminates and Visitors must immediately destroy any downloaded or printed materials or any other materials derived from the use of this Website, which contain intellectual property of Horse Smart International Ltd.  Visitors accessing this Website via the Internet agree to grant to Horse Smart International Ltd.  a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub license, to reproduce, distribute, transmit, creative derivative works of, publicly display any materials and other information, suggestions or ideas submitted or posted to the Website in any medium. Visitors agree that they shall have no recourse against Horse Smart International Ltd. or any alleged or actual infringement or misappropriation of any proprietary right in their communications to Horse Smart International Ltd.

Products and Pricing. Horse Smart International Ltd. continually updates its cost and service offerings in stores and on this Website. Horse Smart International Ltd. reserves the right to revise and/or discontinue such offerings at any time. Prices which may be displayed or advertised on the Website or through any other electronic communications from Horse Smart International Ltd. do not include shipping fees and applicable sales tax, and are subject to change without notice at Horse Smart International Ltd. sole discretion. The display of products and/or services on the Website does not constitute an offer by Horse Smart International Ltd. Horse Smart International Ltd. Gift Cards may be purchased by contacting office directly 905-738-0646.

Illegal Usage Prohibited. You shall not use Horse Smart International Ltd.  Website or Materials to post, transmit, upload, distribute or publish any content that is libelous, seditious, defamatory, blasphemous, fraudulent, invasive of another's privacy, tortious, obscene, pornographic, abusive, infringing or otherwise illegal, as determined in the sole discretion of Horse Smart International Ltd. . You agree to comply with all applicable local, provincial, federal and international laws, regulations and treaties while using this Website. In addition, while using the Website in accordance with these Terms as modified from time to time, You agree to comply with generally accepted Internet standards and shall refrain from any abusive use of this Website.

Harassment Prohibited. It is prohibited to use the Website in any manner so as to harass, threaten, abuse, embarrass, or cause distress, unwanted attention, or discomfort to any person or entity. This prohibition extends to any comment or conduct that is vulgar, hateful, racially or ethnically offensive, or otherwise objectionable. Furthermore, any message or conduct that is repeated after warning or notification is given that such conduct is unwelcome constitutes harassment.

Advertising Prohibited. It is prohibited to use the Website to post any advertising or promotional materials.

Network Security. Horse Smart International Ltd. provides You with products and services through the networks of other telecommunications providers and through other suppliers and third parties. Your use of the products and services of Horse Smart International Ltd. and the equipment, facilities and services of third party suppliers is at your own risk. Horse Smart International Ltd. assumes no responsibility for security of your facilities or networks or for unauthorized access to such networks or facilities. In all cases, You are responsible for determining and establishing secure network access configurations. Horse Smart International Ltd. its partners, affiliates and third party suppliers and each of their respective directors, officers, employees, consultants, agents and suppliers shall not be liable for any inability, failure or mistake related to any security breach or identification of such breach or any loss that results from the transmission of confidential or sensitive information over the Internet. Horse Smart International Ltd.  and its suppliers make no commitments with respect to the recoverability of lost data.

Links to Other Websites. Links to third party websites on this Website are provided solely as a convenience to You. If You use these links, a new browser will be launched to access linked websites. Horse Smart International Ltd. has not reviewed these third party websites and does not control and is not responsible for any of these websites or their content. Horse Smart International Ltd. does not endorse or make any representations about them, or any information, or other products or materials found there, or any results that may be obtained from using them. If You decide to access any of the third party websites linked to this Website, You do this entirely at your own risk.

Termination. You acknowledge and agree that Horse Smart International Ltd., in its sole and absolute discretion, may, without notice to You, suspend or terminate your use of, or access to the Website or any services and remove and discard any related Materials for any reason, including where Horse Smart International Ltd.  believes that You have violated any of these Terms. You agree that  Horse Smart International Ltd. shall not be liable to You or to any other person as a result of any such suspension or termination. If You are unsatisfied with any of these Terms, please discontinue using the Website.

Disclaimer. You acknowledge that You are using this Website including its Materials at your own risk.  Horse Smart International Ltd. and its partners, affiliates and suppliers do not guarantee error-free or uninterrupted operations of the Website. The products, services and information provided at this Website are provided "as is" without any warranties of any kind including warranties of merchantable quality, fitness for a particular purpose, or non-infringement of intellectual property. Horse Smart International Ltd.  and its suppliers do not warrant the accuracy and completeness of the Materials available on or through this Website. The Materials on this Website may be out of date, and Horse Smart International Ltd.  makes no commitment to update the Materials. Information published on this Website may refer to products, programs or services that are not available in your jurisdiction. Applicable law may not allow the exclusion of implied warranties, so the above exclusions may not apply to You.

Indemnification. You shall indemnify and forever save harmless, Horse Smart International Ltd.  its partners, affiliates and suppliers and each of their respective directors, officers, employees, consultants, agents and suppliers from and against any and all claims, demands, actions, suits, losses, costs, charges, expenses, damages and liabilities, (including legal fees) which may be incurred by reason of or in connection with your use of this Website.

Limitation of Liability. You agree that in no event will Horse Smart International Ltd. , its partners, affiliates and suppliers and each of their respective directors, officers, employees, consultants, agents, representatives and suppliers be liable to You for any direct, indirect, special, consequential or punitive damages (including, without limitation, those damages resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, reliance, or the results of this Website (including the products, services, Materials or information contained on this Website and/or other linked websites), whether based on warranty, contract, tort or any other legal theory and whether or not  Horse Smart International Ltd. is advised of the possibility of such damages.

Applicable Laws. These Terms including the Online Terms of Purchase shall be governed and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. The courts of the Province of Ontario shall have exclusive jurisdiction over all disputes relating to the use of these Terms including the Online Terms of Purchase. You agree that jurisdiction and venue in such courts is appropriate and You agree to submit to the jurisdiction of such courts.

Revision of Terms. Horse Smart International Ltd.  may revise these Terms including the On line Terms of Purchase at any time by updating this posting. You should visit this page from time to time to review the then-current Terms because they are binding on You and your continued use of the Website signifies your acceptance of these revised Terms. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Website.

Entire Agreement. These Terms together with the Horse Smart International Ltd.  Privacy Policy and the Online Terms of Purchase constitute the complete and entire agreement between You and Horse Smart International Ltd.  pertaining to the use of the Website, purchase of merchandise, and use of Gift Cards, and supersede any prior agreement, whether written or oral.

Waiver.  Horse Smart International Ltd. will not be considered to have waived any of its rights or remedies described in these Terms unless the waiver is in writing and signed by . Horse Smart International Ltd. No delay or omission by Horse Smart International Ltd.  in exercising its rights or remedies will impair or be construed as a waiver of its right to enforce such rights at any time.


All Horse Smart International Ltd. and merchandise ("Merchandise") purchased through this Website are subject to the Horse Smart International Ltd.  Website Terms and Conditions of Use, Horse Smart International Ltd. Privacy Policy, and these Terms and Conditions. Horse Smart International Ltd. may revise these Terms and Conditions from time to time without prior notice. Your purchase of Horse Smart International Ltd. Merchandise through this Website constitutes acceptance of these Terms and Conditions.

Ordering. Merchandise purchased through this Website may not be purchased or used for any purpose that is unlawful, misleading or deceptive. For security reasons and to prevent fraud, orders for Merchandise placed through this Website will only be accepted by Horse Smart International Ltd. if the name and address to which the card is to be billed corresponds to the name and address that is registered with the purchaser's credit card provider. If the information does not correspond, your order will be declined by Horse Smart International Ltd. even though the transaction may have been pre-authorized by your bank. If this happens, the dollar amount of the order may not be available to You for other use until it is credited back to your account, which may take between three to five business days.


HorseSmart’s Commitment to Satisfaction

Online purchases require flexibility and Support. HorseSmart International understands that and wishes to create a satisfying shopping experience for you.

The Return and Cancellation Policies below were written to accommodate customer’s needs and also to address the specific nature of our merchandise.

If you can’t find the answer to your questions about our Return and Cancellation Policies on this page, please feel free to visit our Contact Us page for customer service assistance.

General Return and Cancellation Policies

Return Policy

Our Customer Service determines eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. Returning packages without prior approval from Customer Service will halt or delay your return.

All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.

For all returns, please email and submit a return request to Customer Service to provide you with a return authorization, once you have received a return authorization, we will provide you with a merchandise return form and return authorization number.

If we shipped you the wrong item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.

If we shipped you a defective item: You are eligible for a refund or exchange.

If you aren’t satisfied with your purchase: You may be eligible for a return or exchange depending on your situation and the type of item involved.

Cancellation Policy

Many orders can be cancelled at no charge up until shipment. When your order ships, you’ll receive an email entitled "Shipment Notification for order#XXXXXXX with Horsesmart.CA." Orders that have already shipped cannot be cancelled and will be treated as returns.

Exceptions: Cancellations for a full refund are only available within the following time frames for certain product categories:

* Within 48 hours of placing all orders. For orders cancelled beyond 48 hours but within 7 days, a 50% restocking fee will apply.

Beyond these time limits, restocking/processing fees will apply to cancellations in these categories even if the order has not shipped.

Step 1

Once a merchandise return form is completed, please fill out the Return/Exchange form that will be provided to you by email, completely and enclose it with the items you are returning, along with your Return number (that was provided to you with your merchandise return form) on the outside of the box. The original shipping and handling charges are not refundable. Place your items and completed Return/Exchange form in a secure package removing or covering any labels.

Step 2


Pre-address Return Labels

Please return items by “insured ground mail” to the address below. We do not accept collect returns.



to be addressed to:

HorseSmart International Equestrian Tack&Apparel Ltd.

750 Millway Ave. Unit#4

Concord, Ontario CANADA

L4K 3T7


IMPORTANT: All packages that are returned without return number displayed on the box will be refused.


Orders are Subject To Horse Smart International Ltd. . Horse Smart International Ltd.  strives to ensure that adequate security measures are in place to protect against loss, theft and unauthorized access, disclosure, use or modification of your information. All orders for Merchandise placed through this Website are subject to Horse Smart International Ltd. approval. Horse Smart International Ltd. has the right to hold your order for a security review or to decline your order, in its sole discretion. In no event shall Horse Smart International Ltd. be liable for any loss arising out of lost, stolen or otherwise misdirected Merchandise, or for orders placed without proper authorization.

Returns. Unless stated otherwise in the terms of purchase for specific Merchandise, all sales are final and no returns, exchange, credits or refunds will be given. If returns are allowed and you return merchandise purchased from Horse Smart International Ltd. with your Gift Card, the amount of the purchase as shown on a store receipt will be deposited back to your Gift Card.

Custom orders & infrequently stock boots, can take approx 6 weeks.  Please call us #905-738-0646 should you have special custom requirements that are not shown on our website. De Niro has many different options to chose from; leather quality, colors, trims, and sizes to accommodate any rider. 

LAST UPDATED ON Sept 09, 2013 LAST UPDATED ON Sept 09, 2013

Return of products from Horsesmart International Ltd. contact head office in Concord, Ontario at 905-738-0646